Privacy Policy

At Fly Athletics, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, submit an inquiry, communicate with us, create or use an account, or make a purchase.

1. Information We Collect

When you interact with Fly Athletics, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order and account information

  • Information you voluntarily provide through forms, inquiries, or customer support communications

Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

  • Browser type

  • Device identifiers

  • IP address

  • Pages viewed

  • Time spent on our website

  • Clicks and other browsing activity

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, understand website traffic, enhance your shopping experience, and personalize certain content.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Respond to inquiries and requests for information

  • Provide customer service and support

  • Communicate account and order updates

  • Provide quotes, product information, sizing assistance, design assistance, and other services you request

  • Operate and improve our website, products, and services

  • Prevent fraud, abuse, or misuse of our services

  • Maintain the security of our systems

  • Comply with applicable legal and regulatory requirements

We may send marketing communications by email or other permitted methods when you have provided the appropriate consent or when otherwise permitted by law.

3. How We Share Your Information

We do not sell your personal information.

We do not sell, rent, share, or transfer mobile phone numbers, SMS opt-in data, or SMS consent to third parties or affiliates for their marketing or promotional purposes.

This restriction does not prevent us from using service providers solely as necessary to provide services on our behalf.

We may share other personal information, as appropriate, with:

  • Service Providers: Companies that assist us with services such as payment processing, order fulfillment, shipping, website hosting, email communications, SMS communications, and other business operations.

  • Analytics and Advertising Providers: Services such as Google Analytics or Meta Pixel that help us understand website usage and measure or improve our advertising.

  • Professional Advisors: Accountants, attorneys, consultants, or other professional service providers when reasonably necessary.

  • Law Enforcement, Regulators, or Government Authorities: When disclosure is required by law or reasonably necessary to protect our legal rights, customers, business, or others.

Service providers receiving personal information on our behalf are permitted to use that information only as necessary to provide their services to Fly Athletics or as otherwise permitted by applicable law.

4. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction or updating of your information

  • Request deletion of certain personal information

  • Opt out of marketing communications

  • Manage cookie preferences

  • Withdraw certain previously provided consents

To make a privacy-related request, contact us at [email protected].

6. Children’s Privacy

Fly Athletics does not knowingly collect personal information directly from children under the age of 13 without appropriate parental or legal guardian consent.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

7. Third-Party Links

Our website may contain links to websites or services operated by third parties. Fly Athletics is not responsible for the content, security, or privacy practices of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

8. SMS/Text Messaging

If you expressly opt in to receive SMS messages from Fly Athletics, we may use your mobile phone number to send conversational text messages related to your inquiry, account updates, order updates, and customer support.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase.

Mobile phone numbers, SMS opt-in data, text messaging originator opt-in data, and SMS consent will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes. SMS consent is not transferable to third parties.

We may use service providers that assist us in delivering SMS communications. Those service providers may access mobile information only as necessary to provide messaging services on our behalf and may not use SMS opt-in information for their own marketing or promotional purposes.

Opting out of SMS communications does not prevent Fly Athletics from contacting you through other methods when appropriate, such as email, regarding an existing order, account, or customer service matter.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When changes are made, we may update the effective date displayed on this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Fly Athletics
Email: [email protected]
Address: 319 US 70 E, Garner, North Carolina, USA